Terms and Conditions
Processing and turnaround times
Please allow up to 14 working days from receipt of payment for your order to be completed and, where applicable, dispatched, unless a different timescale has been agreed in writing. Working days are Monday to Friday, excluding bank holidays.
For orders that include design work, the turnaround time depends on receiving your brief, content, feedback and approvals promptly. Delays in providing these, or additional revisions, may extend the completion date.
Where your order includes both design and print, printing will only begin once you have approved the final artwork or proof. Delays in approving concepts or proofs will delay printing and may move your dispatch date beyond the original turnaround time.
Delivery time is additional to the processing time above. If you need your order for a particular date, please let me know before placing your order so I can confirm whether I can meet your deadline.
Cancellations
Should you wish to cancel your order you will need to inform me in writing (via email is fine) within 24 hours of placing your order.
Any cancellations or refunds requested after 24 hours or after a supplier order, which includes the product(s) you wish to cancel, has been placed will incur a re-stocking fee. The cost of this will depend on the item(s) you have ordered. I can confirm the re-stocking fee upon request.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it and unworn. It must also be in the original packaging.
Unfortunately personalised or custom printed items cannot be returned unless faulty. The fault will need to be flagged up to me within 7 days of receiving your item and will only apply on an unworn item. Once any item has been worn it is no longer eligible for a refund.
To complete your return, we require a receipt or proof of purchase. This can be a copy of the email you received when ordering.
Please do not send your purchase back without having contacted us prior, to agree the return. Email address for all contact – tealfoxdesigns@outlook.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via the original method of payment within 7 days. Depending on the payment method it may then take up to 7 working days to clear back into your account.
If you wish to request a refund before your order has been printed and dispatched this will incur a re-stocking fee to cover all costs (including time worked on designs) incurred before printing. The cost of this will depend on the item(s) you have ordered. I can confirm the re-stocking fee upon request. If your request for a refund happens after your order has started to be printed then the print costs will also be included in the re-stocking fee.
Exchanges
We only replace items if they are defective or damaged when received. If you need to exchange it for the same item, send us an email at orders@tealfoxdesigns-co-uk.stackstaging.com so we can process it and arrange for you to return the item and have a replacement sent out. Due to the nature of our products please note that if it is not a stock item then it could take up to 14 days to process through a replacement.
Return Postage
To return your product, you should email us at orders@tealfoxdesigns-co-uk.stackstaging.com in the first instance and we will let you know where to send your item to.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the original cost of postage will be deducted from your refund.
We don't guarantee that we will receive your returned item – this is your responsibility. Please ensure you use the correct postage and we suggest using an insured service for valuable/fragile items.
Terms & Conditions for Customer-Supplied Print Ready Files
1. Customer Responsibility
1.1. The customer is solely responsible for ensuring that the files supplied are "print ready" and meet the necessary quality and specifications required for printing.
1.2. Teal Fox Designs (TFD) takes no ownership or responsibility for the quality of the images or files supplied by the customer.
2. Image Quality
2.1. It is the customer's responsibility to ensure that the files provided are of a high enough resolution and quality for printing purposes at the size they are having them printed.
2.2. TFD cannot enhance or improve the quality of supplied images. If an image is blurry or of low resolution, it will print as such.
3. File Specifications
3.1. The customer must provide files in the format and specifications as outlined by TFD. Failure to adhere to these specifications may result in delays or issues with the final product.
3.2. Acceptable file formats and specifications will be provided to the customer upon request or can be found on the TFD website.
4. Proofing
4.1. TFD will provide a digital proof for customer approval before proceeding with the final print. It is the customer’s responsibility to review and approve the proof. If you have submitted your files via a Template Supplied by TFD you may not get a digital proof.
4.2. Once the proof is approved, TFD is not responsible for any errors or issues that were present in the originally supplied files.
5. Reprints and Refunds
5.1. Reprints and refunds will not be issued for print quality issues that arise due to low-quality or unsuitable files provided by the customer.
5.2. Any reprints due to errors not related to the quality of the supplied files will be assessed on a case-by-case basis.
6. Modifications and Adjustments
6.1. Any requested modifications or adjustments to the supplied files may incur additional charges and are subject to TFD's approval and capability.
6.2. TFD reserves the right to refuse any modifications that compromise the integrity or quality of the final product.
7. Liability
7.1. TFD is not liable for any loss, damage, or dissatisfaction resulting from the use of customer-supplied files.
7.2. The customer agrees to indemnify and hold TFD harmless from any claims, damages, or expenses arising from the use of supplied files.
By providing "print ready" files, the customer acknowledges and agrees to these Terms & Conditions.